Terms & Condition
My Tutor House Malaysia specializes in tuition referral and education-related services to tutors and parents/ students. To help us serve you better, please take the time to review the following terms and conditions. By using My Tutor House Malaysia services, you agree to these terms and conditions. My Tutor House Malaysia reserves the right to alter the service agreement without any prior notice.
1. Tutor Registration
My Tutor House Malaysia does not automatically accept all tutor applicants. We require a prospective tutor to be at least 18 years old, local Malaysian, hold a minimum of SPM certificate, and must confirm their eligibility to perform private tutoring in Malaysia prior to registration.
2. Tutor Qualifications
Tutors are expected to provide accurate personal information at all times. My Tutor House Malaysia will not tolerate tutors misleading clients with fake credentials or fake personal information. All posted content, whether publicly or privately transmitted, is the sole responsibility of the tutor. My Tutor House Malaysia does not take responsibility for the origin of this content. At the point of registration, you have to be in possession of all the original copies of your qualifications as stated in your profile. You will need to present them to our company and the client at any time for verification purposes. Before your first tuition lesson with our client, you are required to submit your qualifications through the following methods: scan and email, fax, snail mail or hand-deliver to our coordinator. Failure to do so may result in the cancellation of your tuition assignment.
3. Tutor Authentication
My Tutor House Malaysia will verify tutor documents in order to ensure that the level of qualification is directly aligned with the tuition fee requested by the tutor.
4. Tutor Guidelines
Tutors/teachers are required to adhere to the following:-
a) Utilize a syllabus to monitor changes and to update teaching subject regularly
b) Physical contact with a student is not allowed
c) If tuition is done in tutor’s place, proper guidance must be given during the first lesson
d) Always deliver a full tuition session
e) No verbal abuse is allowed
f) No vulgarity is allowed
g) Communicate regularly with parents to keep them updated of progress
5. Cancellation of Assignment by Tutor
Once the tuition assignment is confirmed (before the first lesson starts), the tutor cannot directly or indirectly cause the cancellation of the assignment or fail to show up. And if that happens, you will be required to compensate our agency RM50 from the commission collected as administrative charges. If the tutor terminates the assignment within the first month after the first lesson has started, our company will retain 50% commission for the completed lessons.
Commission refers to the amount My Tutor House Malaysia charge a tutor for a successfully matched tuition assignment.
Upon successful matching of tuition cases, My Tutor House Malaysia would take a cut of commission 50% of the first 4 weeks of tuition fees, this is a one time fee.
7. Tuition Rates
Actual tuition rates differ for each tutor, depending on several factors. The ranges of tuition rates listed on our site are to be used as a reference.
Tutors are not allowed to change the tuition fees or commission in any way for the first month without the consent of My Tutor House Malaysia. Payment collection details will be discussed and confirmed once tuition assignments are successfully matched. Payment can be made to the tuition agency in the form of fund transfers.
9. Location of Tutoring Lessons
Tutors will conduct teaching at the student’s residence unless specified and agreed upon by both client and tutor.
10. Tutor Reassignment or Cancellation
If at any time the client is not satisfied with the tutor, the client may request a replacement. However, the client is responsible for paying the attended tuition fees.
My Tutor House Malaysia is not responsible for disputes, loss, injury, liability for problems, unhappiness, that are a result of the tutor or client. My Tutor House Malaysia will not act as an arbitrator for any disagreements that arise between tutor and client. My Tutor House Malaysia reserves the right to terminate or deny services to any client or tutor at any time.